Frequently Asked Questions

📦 Orders & Shipping

Q1: How long does shipping take?
A: We ship most orders within 1-2 business days.

• Standard Kits: Delivery typically takes 5-12 business days, depending on your location.

• Custom Photo Kits: Require an additional 2-3 days for design processing before shipping.
  You can check real-time estimates for your country on our Shipping Policy page.

Q2: Do you offer free shipping?
A: Yes! We frequently offer free standard shipping on orders over a certain amount. The current threshold and any promotions are always displayed on our homepage banner.

Q3: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account on our site to view the latest status.

🎨 Product & Materials

Q4: What's included in a kit?
A: Every kit is a complete set! You'll receive:

• A high-quality, numbered canvas.

• All necessary acrylic paint pots (numbered).

• A set of paintbrushes.

• A reference guide.

Q5: Is this suitable for beginners?
A: Absolutely! Paint by numbers is designed for everyone. If you can match numbers and color within lines, you can create a masterpiece. It's the perfect relaxing start.

Q6: Are the paints safe?

A: Yes, completely. Our paints are water-based, non-toxic, and AP-certified, making them safe for use by adults and children in a well-ventilated space.

🖌️ Painting Guide & Troubleshooting

Q7: My paints seem thick/dry. What should I do?
A: Acrylic paint can thicken over time. Simply add 1-2 drops of water, mix thoroughly, and it will return to a smooth, creamy consistency. Pro tip: Always close paint pots tightly after use.

Q8: My canvas has wrinkles. How do I fix it?
A: Minor wrinkles are normal! The best fix is to gently iron the back of the canvas on a low setting (no steam) or simply stretch it on the frame provided—the tension will smooth it out perfectly.

Q9: What's the best way to start painting?
A: We recommend:

1. Start from the top of the canvas to avoid smudging.

2. Paint one color at a time, letting adjacent areas dry.

3. Begin with darker colors first.

4. Rinse your brush well when switching colors.

📸 Custom Kits

Q10: How does the custom photo kit work?
A: It's easy! Upload your photo, our system creates a preview for your approval, and we then produce your custom kit. The entire process adds just a few extra days before shipping.

Q11: What makes a good photo for a custom kit?
A: Choose a high-resolution, well-lit photo with a clear subject and good contrast. Avoid blurry or overly dark images for the best results.

Custom kits

🔁 Returns & Support

Q12: What is your return policy?
A: We offer a 30-Day Satisfaction Guarantee on all non-custom kits. If you're unsatisfied, contact us for a return within 30 days of delivery. Custom kits are final sale due to their personal nature. See full details here.

Q13: I'm missing a color or my item is damaged. What do I do?
A: We sincerely apologize! Please contact our support team within 30 days at [service@paintbynumbersart.com] with your order number and a photo of the issue. We will promptly send replacements free of charge.

Q14: Can I get more paint if I run out?
A: It's very rare to run out if used as intended. However, if you believe a pot was underfilled, please contact our support team with your order details, and we'll happily review your case.